Integration & Facility Automation

A Unified Communication, Content & Automation Platform

Most facilities rely on multiple disconnected systems to handle communication, content, grievances, scheduling, programming, and mail. Reliance consolidates all of these functions into one secure ecosystem that runs on inmate communication devices.

Phone, video, and messaging
Personal phone numbers & voicemail
Forms, grievances, and request workflows
Visitation & attorney-request tools
Scheduling and program sign-ups
Digital mail delivery
Intelligence tools & automated alerts
Content delivery (radio, movies, TV, games, law library, courses, eBooks, etc.)
Staff dashboards, reporting, and enforcement tools

You keep the systems that only a JMS or commissary provider can do.

Reliance delivers everything else in one place.

JMS Integration — Accurate, Real-Time Data

Reliance uses your JMS as the authoritative source for inmate data. As the JMS updates, inmate devices update automatically.

JMS integration syncs:

Booking & release information
Housing changes and moves
Classification levels and watch status
Alerts, restrictions, and keep-separates
Demographic and ID information
No duplicate entry.
No outdated data.

Reliance keeps everything aligned with your JMS automatically.

Commissary Integration — Purchasing From the Device

Reliance integrates with any commissary provider to display balances and allow direct commissary purchases on the inmate device.

Commissary integration enables:

Your commissary provider continues managing all commissary product operations.

Reliance brings commissary access into the device experience.

Reliance Handles Every Other Digital Function

Outside your JMS and commissary provider, Reliance powers every digital workflow, communication channel, automation rule, and content system your facility relies on.

Reliance Handles Every Other Digital Function

Inmate communication devices & device control
Phone, video, messaging, voicemail
Digital forms, grievances, and kites
Self-service scheduling & requests
Digital mail (scan & deliver)
Transcription & translation

All digital content, including:

Radio & audio channels

Movies & TV shows

Games & puzzles

Radio & audio channels

Movies & TV shows

Games & puzzles

Reliance becomes the operational layer your facility uses every day.

Digital Content, Entertainment & Programming Automation

Reliance gives inmates controlled access to content that improves behavior and reduces tension.

Radio-style audio streams
Movies & TV shows
Approved games & interactive content
Digital law library
eBooks & reading material
Faith-based content (optional)

Inmate access automatically aligns with your JMS data and facility rules.

Reliance doesn’t replace your systems — it connects them and runs everything else.
Threats don’t hide in plain sight when AI is watching everything.
One device. One platform. Every workflow automated.”“Calls, messages, video, content, commissary — managed from one screen.
Every inmate interaction, organized and controlled from a single device.

Entertainment isn’t a distraction when it’s structured, controlled, and automated.
Less paper. Fewer interruptions. More control.
Your team shouldn’t manage devices — the system should.
Every communication becomes searchable intelligence.
Daily intelligence summaries replace hours of manual review.

Facility Workflow Automation That Reduces Staff Workload

Reliance automates the repetitive tasks that typically drain staff time.

Workflows include:

Routing of forms, grievances, and medical requests
Scheduling requests for programs or services
Communication monitoring & alert generation
Automatic device configuration based on JMS data
Digital mail delivery
Commissary access & purchasing from the device
Content access rules (movies, TV, games, law library, courses)
Staff notifications for high-priority activity

Your team no longer handles paper, reconfigures devices manually, or repeats low-level tasks.

Reliance automates all of it.

Intelligence & Communication Oversight

Everything calls, messages, visits, videos, requests, and content usage flows into one unified monitoring system.

Full time-stamped logs
Searchable transcripts
Translation for non-English messages
Keyword & pattern alerts
Contact blocking & enforcement
Usage trends for all communication & content
24-hour intelligence briefings

Your team sees everything they need—instantly.

Device-Level Automation for Each Inmate

Each inmate receives a personalized device profile that automatically updates with their status.

Automatically controlled on the device:

Phone, video, messaging, and visitation
Radio, movies, TV, games, and eBooks
Law library access
Forms & grievance options
Commissary purchasing
Program & reentry resources
Time-of-day or behavior-based restrictions

Rules are configured once. 
Reliance enforces them automatically.

Centralized Staff Dashboard

Your staff manage everything from one secure dashboard:

Monitor communication
Review alerts
Respond to forms & grievances
Approve or deny requests
Adjust content access
View reports & audit logs
Track behavior & communication trends

Every staff action and inmate action is recorded.

Key Benefits for Facilities

1. Keep Your JMS & Commissary

You don’t replace them—Reliance integrates with them.

2. Reliance Handles Everything Else

All communication, content, automation, oversight, and workflows run on our platform.

3. Real-Time Device Updates

Changes in the JMS reflect instantly on inmate devices.

4. Digital Commissary Access

Inmates purchase commissary directly from the same device they use for calls and messages.

5. Less Staff Workload

Automation removes hours of manual tasks per week.

6. Higher Transparency

Every action is logged, searchable, and reviewable.

7. Improved Facility Climate

Structured digital access reduces tension and improves compliance

Ready to Automate Your Facility?

Reliance Systems turns inmate communication devices into a fully integrated operational platform that ties together your JMS, commissary provider, communication tools, content, workflows, and intelligence systems.

Request a demo to see how Reliance can modernize your operations—without replacing your existing systems.