Inmate Wallet gives every incarcerated individual a secure, digital financial hub
Inmate Wallet
The Reliance Inmate Wallet gives every incarcerated individual a secure, digital financial hub directly on their communication device. From commissary purchases to communication balances, inbound deposits, and transaction history, the Inmate Wallet consolidates everything into one simple, transparent interface — reducing staff workload and giving inmates clear visibility into their own financial activity.
Reliance does not replace your commissary provider.
Instead, our system integrates with any commissary vendor to sync balances, eligibility, and purchasing options in real time.
A Unified Digital Wallet for Every Inmate
Inmates no longer need to rely on paper forms, kiosks, or staff assistance to understand their own financial status.
The Inmate Wallet shows:
- Current balance
- Transaction history
- Commissary eligibility
- Available spending limits
- Pending deposits
- Approved purchasing options
- Communication usage and associated cost
Everything is displayed clearly and updated automatically using data from your commissary system and JMS.
Integrated With Your Commissary Provider
Reliance connects with any commissary vendor to make financial activity seamless and accurate.
Commissary integration includes:
- Real-time commissary balance syncing
- Direct commissary purchases from the devicex
- Purchase confirmations
- Spending limits based on classification or housing
Your commissary provider still handles products, pricing, and deposits.
Reliance simply brings it onto the inmate’s device.
A Unified Digital Wallet for Every Inmate
Inmates no longer need to rely on paper forms, kiosks, or staff assistance to understand their own financial status.
When deposits are made:
Inmates receive an
instant notification
Balances update
immediately
Funds become available for
use based on facility rules
A record is added to their
transaction history
No more confusion.
No more asking staff about balances.
No more asking staff about balances.
Communication Usage & Transparency
Gain a clear, centralized view of all organizational communication activity across channels, with the transparency and detail needed to confidently monitor usage, manage costs, and ensure accountability.
Key Capabilities
- Centralized visibility into communication usage across voice, messaging, and data
- Detailed usage and packet-level records to ensure complete transparency
- Clear breakdown of communication consumption and associated costs
- Access to historical communication records for monitoring and auditing
- Insights to identify usage patterns, inefficiencies, and optimization opportunities
- Support for informed decision-making, compliance, and cost control
- Balanced reporting with high-level summaries and granular details when required
This reduces disputes and helps inmates stay informed about their own communication spending.
Automated Restrictions Based on JMS Data
Reliance integrates with your JMS so the Inmate Wallet responds automatically to changes in inmate status.
When status changes in the JMS:
- Commissary access updates
- Spending limits adjust
- Wallet visibility changes
- Purchasing privileges can be suspended
- Device-level restrictions are enforced
- Communication privileges tied to wallet funds adjust accordingly
Staff do not need to manually update anything.
The device updates itself.
Inmate Wallet for Staff: Full Oversight
Staff have complete visibility into every inmate’s digital wallet activity through their dashboard.
Staff can:
- View all wallet balances
- Review all transaction history
- Audit commissary purchases
- Investigate communication spending
- See deposit sources
- Track patterns or suspicious behavior
- Export financial records for reviews or investigations
This creates a clear, searchable financial history for each inmate.
When status changes in the JMS:
Because Reliance also manages calling, texting, video, and voicemail, inmates always know where they stand financially.
Calling
Messaging
Video
communication
Voicemail
Commissary
access
Balance
review
411
lookup
Contact
management
Forms & grievances
Scheduling &
self-service tools
Benefits of the Reliance Inmate Wallet
1. Facility workload decreases
No more staff responding to balance questions or printing statements.
2. Clear transparency for inmates
They see all balances and transactions instantly.
3. Real-time commissary syncing
Changes in the JMS reflect instantly on inmate devices.
4. Better financial accountability
Every deposit, purchase, and communication charge is logged.
5. Seamless inmate experience
Commissary and communication are managed from the same device.
6. JMS-driven automation
Wallet privileges and rules follow inmate status automatically.
Modernize Inmate Financial Access With Reliance
The Reliance Inmate Wallet gives your facility a clear, automated, and secure way to manage inmate funds while empowering inmates with real-time financial visibility.
Request a demo to see how Reliance can streamline financial management and reduce administrative strain across your facility.