Forms, Grievances & Scheduling on Inmate Communication Devices
Why Move Forms & Grievances to Inmate Communication Devices?
Traditional, paper-based forms and grievance processes create bottlenecks: lost documents, slow routing, manual data entry, and weak audit trails. Reliance replaces all of that with secure, electronic forms built directly into every inmate tablet and phone.
With Reliance:
- Inmates file requests from their assigned device—no paper slips to pass around.
- Staff route, respond, and track everything in one place.
- Facilities gain transparent logs, reporting, and permanent storage for every submission.
Simple, Secure Form Submission
Inmates can submit any facility-approved form—medical requests, housing requests, PREA reports, and more—directly from their inmate communication device. Each submission is captured as a digital record, improving documentation and ensuring nothing gets lost in transit.
Customizable Notification & Routing
Your team defines who sees what. Staff can build notification groups for specific form types (medical, classification, administration, etc.), so each request is automatically delivered to the right personnel. Access to submissions is controlled by user permissions, ensuring only authorized staff can view, respond, or approve forms.
Permanent, No-Cost Form Storage
Every form submission is stored and recorded indefinitely at no cost to the county or facility, helping you meet policy and legal retention requirements without additional storage solutions or IT projects.
Electronic Grievances That Follow Your Policy
Customizable Grievance Workflows
Reliance supports custom grievance forms and step-based appeal processes that mirror your written policy, including multi-step grievance and appeal pathways (minimum three steps). You keep full control of timelines, escalation paths, and review requirements; the system simply enforces them for you.
Built-In Accountability & Review Logs
Every grievance is tracked from submission to resolution. The platform logs:
- Which staff viewed the grievance
- Who responded and when
- Status changes and outcomes
This creates a complete review log and audit trail for each case, improving accountability and simplifying investigations or audits.
Scheduling & Self-Service Requests That Reduce Workload
Reliance integrates forms, grievances, and scheduling into the same inmate communication devices used for voice, video, and messaging. That same device becomes the place where inmates:
By shifting routine tasks to the device, your staff spend less time handling paper, answering basic questions, and manually routing requests—and more time on supervision and higher-value work.
Request appointments or services
File and track grievances
Submit medical or housing requests
Handle commissary and other self-service tasks
Staff Tools: Responses, Printing & Reporting
Respond Directly from the Investigator / Admin Portal
Staff can type and send responses directly to the inmate through the portal. Each reply is tied to the original form or grievance and is visible on the inmate’s device, giving them clear communication and closing the loop on their request.
Downloading & Printing When Needed
Need a hard copy for a file, attorney, or command staff review? Forms can be downloaded individually or in batches for printing, making it easy to bridge digital workflows with existing paper processes.
Data, Trends & Oversight
Because every submission is digital and time-stamped, your facility can quickly see:
- Volume and type of inmate requests
- Grievance trends by housing unit or time period
- Turnaround times and bottlenecks in review processes
These insights support better decision-making, policy updates, and proactive risk management.
Built on a Secure, Compliant Inmate Communication Platform
All forms and grievances ride on the same encrypted, compliance-ready inmate communication system that powers Reliance voice, video, and messaging:
- End-to-end encryption for communication and data.
- Role-based access control to limit who can view and act on submissions.
- Comprehensive audit trails for all activity.
- Data stored on secure U.S.-based servers to support regulatory requirements.
This means your forms, grievances, and scheduling are not just convenient—they’re also designed to support your obligations around confidentiality, data privacy, and grievance compliance.
Key Benefits for Your Facility
Inmates can browse fiction, non-fiction, self-help, and spiritual titles—keeping minds engaged and promoting literacy.
Less Paper, Less Manual Work
Inmates file and track forms from their own devices; staff manage everything from a central portal.
Better Visibility & Control
Clear logs, limits, routing rules, and permanent storage mean nothing slips through the cracks.
Improved Accountability
Time-stamped activity, review logs, and audit trails back up your policy and documentation requirements.
Happier Staff & Inmates
Faster responses and transparent processes reduce tension and help build a more manageable facility environment.
Ready to Modernize Forms, Grievances & Scheduling?
If you’re evaluating new inmate communication devices or looking to get more value from the ones you already have, Reliance Systems can help you turn them into a complete digital workflow for forms, grievances, and scheduling—without new hardware costs or complicated IT projects.