Contact Management

Communications Suite for Jails — Phone, Video, Messaging with Personal Numbers

Reliance Systems delivers a comprehensive Contact Management platform built directly into our inmate communication devices. Instead of forcing staff to manually approve every contact, Reliance uses a balanced, secure approach: inmates initiate communication, and outside individuals choose whether to accept or block it, while facilities retain full oversight, monitoring, and restriction controls.

This removes staff burden while increasing safety, transparency, and accountability.

How Contact Management Works

Reliance allows inmates to reach approved personal contacts while giving facilities and outside parties complete control over security and access.

When an inmate contacts someone:

The outside individual receives a notification that the
communication is coming from an inmate at your facility.
They can accept or reject that communication. If rejected, the inmate can no longer contact them.
If accepted, communication proceeds normally — calls, texts, video, or voicemail.

No facility approval is required. 

No staff workload is created.

All communication is still fully monitored and controlled by the facility.

Full Communication Tools for Inmates

Inmates can:

All communication remains subject to facility policy and monitoring.

Secure 411 Lookup (Verified, Not Open Search)

Reliance includes a controlled 411 directory so inmates can locate legitimate phone numbers for family or friends — without allowing random number searches or open directory browsing.
To use 411 lookup, inmates must provide:

The system only searches when all fields are completed, preventing lookup abuse.

Facility Protections

Facilities can block:

This ensures inmates find only legitimate, allowable contacts — never staff or restricted individuals.

Outside-Party Control With Facility Oversight

Reliance gives outside individuals full control over whether they choose to communicate with an inmate.

Outside individuals can:

Facilities can:

This creates a dual-layer protection model:

outside-party consent + facility-level enforcement.

AI-Powered Monitoring & Real-Time Alerts

Reliance gives outside individuals full control over whether they choose to communicate with an inmate.

AI automatically flags:

Staff receive notification alerts, enabling quick response and real-time awareness.

Inbound & Outbound Communication With Full Visibility

Reliance supports both inbound and outbound communication, with full monitoring capabilities:

Inmates can receive calls from approved outside parties
Inmates can receive voicemails
Facilities can review voicemails, transcripts, and call details
Staff can watch video calls live or recorded
All activity is logged and searchable

No communication occurs without being logged, recorded, and governed by facility rules.

Complete Audit Trails

Reliance logs every action, including:

Calls made

Calls received

Voicemails sent and played

Text messages sent and received

Video calls conducted

Blocked communication attempts

Acceptance/rejection logs from outside parties

Staff monitoring activity

Alert flags and responses

Every event is time-stamped and tied to both the inmate and the device.

Why Facilities Prefer Reliance Contact Management

1. Facilities stay in full control — without manually managing every contact.

Facilities can approve or block contacts when needed, while outside individuals decide whether to communicate. When an inmate reaches out for the first time, the outside party is notified with the inmate’s name and facility so they can make an informed choice.

2. Staff workload is drastically reduced

No manual approval processes — only enforcement and monitoring.

3. Maximum safety and transparency

Every communication attempt is logged and monitored.

4. Controlled 411 search

Every communication attempt is logged and monitored.

5. AI enhances oversight

Automatic flagging identifies risks before they escalate.

6. Real-time device updates

JMS integration keeps privileges aligned with inmate status.

7. Better inmate experience

Easy, organized communication leads to fewer disputes and grievances.

8. Better public protection

Outside individuals must opt-in before communication is allowed.

Modernize Your Contact Management With Reliance

Reliance Systems gives facilities the perfect balance of security, automation, oversight, and outside-party control, without adding administrative burden.
Request a demo to see how Reliance can transform your communication management and strengthen safety across your facility.