Communications Suite for Jails — Phone, Video, Messaging with Personal Numbers
One free tablet and personal number for every inmate
Personal devices end turn taking and confusion. A direct line for each inmate builds responsibility and lowers friction for staff. Families and attorneys reach the right person on the first try.
- No sharing and no fighting
- Calmer housing units and fewer complaints
- Clear accountability for calls, texts, and requests
Inmate Phone System
- Personal number per inmate with inbound calling and voicemail
- Non-privileged calls recorded with transcription and translation; legal/clergy protected
Video Visitation
- Schedule and confirm visits end to end with an auditable trail
- Non-privileged sessions can be recorded with transcription and translation; legal/clergy excluded
Facility Messaging and Alerts
- Send targeted notices to an inmate, a housing unit, or the entire facility
- Useful during lockdowns, movement freezes, evacuations, and weather events
Messaging and SMS
- Five free texts per inmate per day; additional allowances set by policy
- Automatic translation for staff awareness and investigative use
Personal Responsibility and Behavior
Personal ownership changes behavior. When access is no longer a shared commodity, disputes drop and routines take hold. Facilities report fewer outbursts around phone access, fewer grievances tied to scheduling, and less staff time spent refereeing who goes next.
- Fewer access related grievances
- Higher first attempt call connections
- Lower incident rate during peak hours
Intelligence for Investigations
Live monitoring
Active oversight for calls that are not privileged with alerting and follow up.
AI transcription
Turn calls that are not privileged into searchable text for investigative use.
Investigator dashboard
Link people, calls, messages, contacts, devices, and dates to move from signals to evidence.
Translation visibility
Staff understand communications across languages without delay.
Usage analytics
See frequency, duration, and message volume by inmate, unit, group, or time range. Export reports for command staff and investigators.
Risk flag summaries
Daily digests surface patterns that suggest escape planning, contraband, or mental health concerns.
Controls, Compliance, and Privileged Lines
- Legal calls are excluded from recording and monitoring
- Contact approvals and time rules per inmate
- Retention and access controls aligned to policy
- Complete audit history of settings and changes
JMS and commissary
Two way sync for booking, housing, trust, and classification. Balances and eligibility are visible where needed.
Contact tools
Phone Contact Transfer speeds intake. Inmate 411 person search.
No Cost Core Program
- Tablets and charging stations
- Kiosks where required
- Education and recovery content
- Digital forms and grievances
- Digital mail
- Five free texts each day for every inmate
Core equipment and content are provided at no cost to the facility. Each inmate receives five free texts each day. Voice, video, and additional messaging follow policy and are controlled by staff.
FEATURES
Voice Calling, Video Chat, & SMS
Inmates can call, message, video visit, and
schedule visits with approved contacts
anytime—even during lockdowns—reducing
tension and minimizing staff workload
Inbound Calling & Voicemail
Family and attorneys can call inmates directly
on their assigned number and even leave
voicemails—ensuring consistent contact, even
when calls can’t be answered
Facility Messaging & Alerts
Staff can send real-time messages or
emergency broadcasts to individual inmates,
cell blocks, or the entire facility.
Priveleged Line Management
Legal or clergy calls are automatically flagged
and protected from recording or monitoring,
maintaining compliance with all confidentiality
standards.
Contact List Approval & Call Controls
Facilities can configure contact approval
workflows, time limits, or block lists per
inmate—ensuring every connection is secure
and policy-compliant
Usage Analytics & Reports
Track communication patterns, call frequency,
message volumes, and video usage by inmate,
unit, or contact group—supporting
investigations and transparency.
Frequently Asked Questions
Do inmates share devices or numbers?
Each and every one of our customers receives personalised assistance from our dedicated support team.
Are legal and other privileged calls recorded?
Each and every one of our customers receives personalised assistance from our dedicated support team.
Can families call inmates directly?
Each and every one of our customers receives personalised assistance from our dedicated support team.
Do you integrate with our JMS and commissary vendor?
Each and every one of our customers receives personalised assistance from our dedicated support team.
Can access be used as a behavior tool?
Each and every one of our customers receives personalised assistance from our dedicated support team.