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About Reliance Systems

World’s only patented inmate texting technology

About Reliance Systems

Reliance Systems developed the world’s only patented inmate texting technology, designed specifically for secure use inside correctional facilities. Operating on a private Wi-Fi network we furnish, each inmate is issued a free, inmate-proof device with a dedicated 10-digit telephone number, enabling instant, fully monitored communication. Our standalone platform gives facilities complete control while simplifying operations, strengthening investigations, and modernizing inmate communication.

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Patented, Secure Inmate Texting Built for Corrections

Instant messaging designed specifically for jail environments.
Patented Reliance Inmate Texting technology
Operates on a secure private Wi-Fi network furnished and controlled by Reliance
Functions like personal instant messaging—messages send and receive instantly
Each inmate receives a detention-grade, inmate-proof device and case
Every inmate is assigned a personal 10-digit telephone number
Facility controls who receives a device and what rules apply
All messages are recorded for security and compliance

Investigator Tools & Administrative Control

Full visibility without increasing staff workload.
  • Date and time
  • Inmate name
  • Contact name
  • Friends or family who funded accounts
  • Keywords or phrases
  • Web-based control panel for staff and administrators
  • Assign or un-assign devices instantly
  • Turn devices on or off and set schedules
  • Block telephone numbers as needed
  • Review device and messaging status in real time
  • Searchable, sortable, and exportable data to support investigations

Reliance provides and maintains:

Core equipment and content are provided at no cost to the facility. Each inmate receives five free texts each day. Voice, video, and additional messaging follow policy and are controlled by staff.
  • Wireless infrastructure
  • Bandwidth
  • Devices
  • Charging stations
  • No installation fees, upfront costs, or maintenance burden for the county

Payments & Support

  • All payments are fully automated
  • through Reliance’s website No money handling by facility staff

Dedicated Support For:

  • Inmates (via the device)
  • Facility staff (email and phone)
  • Friends and family members (email and phone)

Cost Overview & County Revenue Model

A transparent, FCC-compliant communication platform with predictable county revenue.

Platform & Equipment Costs

41+

Years of Correctional Technology Experience

472+ Facilities

Using Reliance Technology Nationwide

50,000+ Inmates

Actively Using the Platform Across the U.S.

About Reliance Systems

A simple, secure onboarding process for inmates, families, and staff.
  • Each inmate is issued a secure texting device with a dedicated 10-digit telephone number
  • Inmates digitally sign a User Agreement directly on the device
  • Agreement language can be customized to meet facility-specific policies
  • By default, the agreement affirms the facility’s full authority over device use
  • Once signed, inmates immediately receive five free solicitation messages per day
  • Solicitation messages include a secure web link for friends or family to respond
  • After an outside contact funds the account, the inmate can send and receive messages instantly

Inmate Experience

  • Personal contact list and message history—similar to a smartphone
  • Clear visibility into approved contacts and communication history
  • Inmate access to Reliance support directly from the device

Standalone System — No Vendor Lock-In

Texting that works independently of existing phone contracts.

  • Fully standalone platform
  • Facilities may keep a separate telephone provider
  • Texting and phone systems operate independently
  • No dependency between calling and messaging services
  • Reliance provides all wireless infrastructure and software
  • No disruption to existing contracts or workflows

Inmate Access & Services

  • Text messaging
  • Voice calls
  • Video calls and video visitation
  • Commissary services
  • Digital forms and requests
  • Educational, wellness, and approved media content

Pricing & Compliance

  • Messaging billed at $0.09 per message
  • Optional services offered at FCC-aligned rates
  • Fully compliant with current federal regulations
  • Transparent billing with no hidden fees

County Revenue Model

  • Guaranteed per-inmate monthly payment to the county
  • Eliminates traditional revenue volatility tied to call volume
  • Predictable, stable revenue—no commission-based uncertainty
  • Reduces administrative workload and financial risk

CEO mESSAGE

NOTE FROM THE INVENTOR

Reliance has developed six patents to protect the use of the wireless technology’s hardware, software, and operations in the jail environment. Reliance is the only company in the world that uses a messaging device comprising of a Wi-Fi radio that communicates a message associated with a unique telephone number. Each inmate is assigned their own telephone number that sends and receives the text messages directly with all cellular carriers, such as Verizon, T-Mobile, AT&T, etc. Thus, each text message is transmitted and received just as it would if it came from your Smartphone.
Reliance designed this wireless technology to eliminate telephones, kiosks, visitation booths, and other wall-mounted communication devices. All of the services you have used with the wall-mounted equipment are available on this one device. This includes texting, video calls, visitations, telephone calls, grievances, commissary, PREA, and any media content you need to use in your facility; making your jail completely paperless. Every inmate gets a device to use for free.

Reliance will guarantee in writing that we will double or triple your revenue. We also guarantee that your inmate behavior will improve drastically. You will be amazed by the positive results when inmates can have their own personal device with a dedicated telephone number.
The bottom line is that Reliance has patented this technology. We are the only source for this wireless design. We would appreciate the opportunity to explain the technology and its benefits to you.

FAQ’s

Clear Answers. Total Transparency.

What makes Reliance different from other inmate communication providers?

Each and every one of our customers receives personalised assistance from our dedicated support team.

Does Reliance replace our existing inmate communication system?

Each and every one of our customers receives personalised assistance from our dedicated support team.

Who controls inmate access, rules, and restrictions?

Each and every one of our customers receives personalised assistance from our dedicated support team.

How does Reliance generate revenue for the county?

Each and every one of our customers receives personalised assistance from our dedicated support team.

Do facilities or staff handle inmate funds or payments?

Each and every one of our customers receives personalised assistance from our dedicated support team.

What support does Reliance provide after deployment?

Each and every one of our customers receives personalised assistance from our dedicated support team.

A Proven Leader in Inmate Communication Technology

Reliance Telephone delivers a patented, all-in-one inmate communication platform built specifically for correctional environments. With decades of experience, our technology helps facilities strengthen security, streamline operations, and modernize how inmates communicate and access approved services.

Deployed in hundreds of facilities nationwide, Reliance combines secure wireless infrastructure, detention-grade devices, and responsive support to deliver measurable operational and financial benefits—at no cost to the county.

Correctional- Focused Technology

Secure Communication Platform

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41 Years

of Correctional Technology Experience

472+ Facilities

Using Reliance Technology Nationwide

50,000+ Inmates

Actively Using the Platform Across the U.S.

Testimonials

Real stories. Real results.

Green Lake, WI

We have been in partnership with Reliance Telephone for over 2 years now and we are extremely happy. The customer service is awesome! We are pleased with the iPod and phone systems, as it gives our inmates another resource to use so they can reach out to family and friends. It was definitely a great tool to have during the COVID pandemic as the inmates were able to stay in touch via video with family or friends. Thank you Reliance Telephone and everyone who works there!

Green Lake, WI

We have been in partnership with Reliance Telephone for over 2 years now and we are extremely happy. The customer service is awesome! We are pleased with the iPod and phone systems, as it gives our inmates another resource to use so they can reach out to family and friends. It was definitely a great tool to have during the COVID pandemic as the inmates were able to stay in touch via video with family or friends. Thank you Reliance Telephone and everyone who works there!

Green Lake, WI

We have been in partnership with Reliance Telephone for over 2 years now and we are extremely happy. The customer service is awesome! We are pleased with the iPod and phone systems, as it gives our inmates another resource to use so they can reach out to family and friends. It was definitely a great tool to have during the COVID pandemic as the inmates were able to stay in touch via video with family or friends. Thank you Reliance Telephone and everyone who works there!

Green Lake, WI

We have been in partnership with Reliance Telephone for over 2 years now and we are extremely happy. The customer service is awesome! We are pleased with the iPod and phone systems, as it gives our inmates another resource to use so they can reach out to family and friends. It was definitely a great tool to have during the COVID pandemic as the inmates were able to stay in touch via video with family or friends. Thank you Reliance Telephone and everyone who works there!

We are here to help!

Contact us below to receive more information.

Let’s Talk About Your Facility’s Needs

Have questions, need a demo, or want to see how Reliance fits into your current operations? Our team works directly with sheriffs, jail administrators, and command staff to provide clear answers, real timelines, and practical solutions—no pressure, no sales fluff. Reach out today and speak with a real person who understands corrections.
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